24/7 FREEPHONE Technical Support Helpline
Height for Hire operates a 24/7 Freephone Technical Support Helpline, which means you have phone support every step of the hire. Our Self Drive Agent will carry out a thorough handover when you come to collect your 20m High Drive at our Pick Up Zone.
However, our Technical Support Team is also there for you during your hire if you have any technical questions about your High Drive cherry picker. We find that most challenges can be sorted out with a simple phone call.
Height for Hire operates a QR code system on all its access machines.
The QR Code and plant number acts as a unique identifier and can allow customers to download the Thorough Examination Safety Cert directly onto their phone within seconds, using open source software that can be downloaded for free.
You can also access machine specifications, contract details and quick start guides via the QR Code.
Each access machine has a full history digitally recorded in a central location on an IT system built in house by the Height for Hire Technical Support and IT team which we call SRM.
All Service Engineers can access this information at any time on their tablets wherever they are.
This allows the Height for Hire team to make sure their access machines are fully compliant before they leave the depot and the hire can be supported on site with access to all the resources available just like in the depot.
All PDIs, certification and inspections are recorded in this system and we are also able to carry out pro-active service scheduling on all our machines as per manufacturers specifications.
Height for Hire operates a culture of training and all their service engineers are CAP Assessed with IPAF Operator/Demonstrator status and regularly receive manufacturer training.
Our engineers understand the importance of your uptime.
That is why they find a way to work closely with your team, building partnerships of trust to ensure the job gets done, safely.
Out of Hours Cover
Working out of hours? In remote locations? At night? At weekends or over national holidays?
Let us know and enquire with our hire desk for a quote on booking out of hours cover to make sure you have cover back at base.
Machine Problems? Call 0800 107 0030Height for Hire has a dedicated Technical Support team, so we are with you every step of your hire.